Supporting Your Health Journey
Beyond the Physical.

Effective Date: October 1, 2026

1. Business Operator

Root Cause Institute is operated by Paul Leendertse and provides educational programs, personal-development resources, and spiritual-growth content.

2. Educational Purpose

Our courses, programs, mentorship, and resources are provided for educational, personal-development, and spiritual-growth purposes only.

Our services do not constitute medical advice, psychological treatment, psychotherapy, diagnosis, or other licensed healthcare services. Participation is not a substitute for professional medical or mental health care.

3. Enrollment and Course Access

When purchasing or enrolling in a program, students agree to provide accurate registration information and maintain the confidentiality of their account credentials.

Course access, learning formats, schedules, and included resources are described on the relevant program pages.

4. Payments

All applicable prices and payment terms are presented before purchase. Students agree to pay the amounts associated with their selected programs, including any agreed installment payments.

5. Refunds and Cancellations

Purchases are subject to our Refund Policy, which is available on our website and forms part of these Terms of Service.

6. Intellectual Property

All course materials, videos, recordings, written resources, frameworks, and other educational content are the intellectual property of Root Cause Institute or their respective owners.

Enrollment provides access for individual educational use only. Materials may not be reproduced, distributed, resold, or shared without prior written permission.

7. Personal Responsibility

Students are responsible for their own decisions, participation, and application of the educational information provided.

Individual experiences and outcomes vary. We do not guarantee particular personal, spiritual, professional, or health-related outcomes.

8. Program Changes

We may make reasonable updates to course content, resources, schedules, or delivery methods. Where changes materially affect a purchased program, we will communicate those changes and respect applicable consumer rights.

9. Limitation of Liability

To the extent permitted by applicable law, Root Cause Institute and its operator are not liable for indirect or consequential losses arising from participation in our educational programs or use of our website.

Nothing in these terms excludes liability that cannot legally be excluded.

10. Governing Law

These Terms of Service are governed by the laws of Ontario, Canada, subject to any mandatory consumer protections that apply in a student's jurisdiction.

11. Contact

For questions regarding these terms, enrollment, or our programs, please contact Root Cause Institute through the contact information provided on our official website.

Last Updated: October 26, 2026

Root Cause Institute (“Root Cause Institute,” “we,” “us,” or “our”) respects your privacy and recognizes the importance of protecting the personal and sensitive information entrusted to us.

This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, purchase or participate in our courses, programs, coaching, mentorship, group calls, or other services, submit information through our forms, or otherwise interact with Root Cause Institute.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect:

• Contact information: Name, email address, telephone number, country, and other information you choose to provide.
• Account and transaction information: Purchases, enrollment information, payment status, and transaction history. Payment information may be processed by third-party payment processors.
• Course and program information: Participation, progress, questions, written submissions, exam responses, feedback, and communications.
• Health and personal information: Voluntary disclosures about cancer or other health conditions, symptoms, experiences, relationships, emotional challenges, trauma, spirituality, lifestyle, or other sensitive matters.
• Recordings: Recordings of individual sessions and Group Coaching Calls, where applicable.
• Technical information: IP addresses, browser and device information, pages visited, cookies, analytics, and similar information.

2. HOW WE USE INFORMATION

We may use information to administer courses and services, process purchases, communicate with students, respond to questions, provide coaching support, maintain records, operate and improve services, send requested communications, protect users, and comply with legal obligations.

We do not sell personal health information.

3. SENSITIVE HEALTH AND PERSONAL INFORMATION

Participants may voluntarily disclose highly personal or health-related information. We recognize its sensitivity and seek to handle it respectfully with appropriate safeguards.

We collect and use sensitive information only for purposes reasonably necessary to provide services, or other purposes specifically consented to, subject to applicable law. Please share only what you are comfortable providing.

4. PRIVATE 1-TO-1 SESSIONS

Private Root Cause Sessions, mentorship sessions, and other private sessions may be recorded when the participant has been informed. Recordings are treated as private and used for providing and maintaining the service unless additional permission is granted.

Private mentorship communications, including messages, voice recordings, and other exchanges through Telegram or other designated communication platforms, are treated as confidential personal information and are subject to the same privacy protections described in this policy.

We will not share private session excerpts in courses, educational resources, testimonials, marketing, social media, or other content without permission specifying the intended use. We may agree to remove identifying details. Permission for one use does not authorize unrelated uses.

5. GROUP COACHING CALLS

Group Coaching Calls are recorded. Recordings may be included in private course libraries accessible to current and future participants in the relevant program, but are not made publicly available by Root Cause Institute.

A participant's image, voice, name, statements, and voluntarily disclosed information may appear. Participants can limit disclosures and, where available, turn off cameras or limit identifying account information.

Recording Acknowledgment and Consent

Before participating, participants will be informed of recording arrangements, including future student access, and asked for consent required by applicable law. Those who do not agree may choose not to participate. Participation requires acknowledgment and agreement to these arrangements.

Other participants are expected to respect confidentiality, but Root Cause Institute cannot guarantee that another participant will not independently disclose information shared in a group. Please exercise discretion.

6. TESTIMONIALS AND STORIES

We seek permission before publishing identifiable testimonials, stories, photographs, or videos for promotional purposes. Permission for one use does not authorize materially different uses.

7. THIRD-PARTY SERVICE PROVIDERS

We use third parties for hosting, payments, email, video conferencing, storage, analytics, and other services. Principal providers include LearnWorlds (courses and accounts), Stripe (payments), Mailchimp (email and marketing), and Netlify (public website hosting). Other providers may assist with communications, video, and storage. They may process information as needed to deliver services. Some processing may occur outside Canada.

8. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards against unauthorized access, loss, misuse, alteration, or disclosure. No electronic system is completely secure.

9. DATA RETENTION

We retain information as reasonably necessary to provide services, maintain records, comply with law, resolve disputes, and protect legitimate interests. Group Coaching Call recordings may remain in the ongoing library for current and future participants.

Requests Concerning Educational Recordings

Requests about personal information in recordings are reviewed individually, considering privacy rights, consent, and legal or practical limitations on modifying recordings previously made available. We take steps required by applicable law.

10. EMAIL COMMUNICATIONS

Subscribers may receive educational, program, announcement, and promotional emails. Course enrollment does not automatically constitute consent to promotional emails. Marketing consent is obtained separately where required. Marketing messages include unsubscribe options. Necessary transactional or course communications may continue.

11. COOKIES AND ANALYTICS

Our website and providers may use cookies and similar technologies for site operation, preferences, usage analysis, and improvements. Where legally required, choices or consent for non-essential cookies will be provided.

12. CHILDREN

Services are intended for adults unless stated otherwise. We do not knowingly collect children's information in circumstances requiring parental or guardian consent without that consent.

13. YOUR PRIVACY CHOICES AND RIGHTS

Depending on applicable law, you may have rights to access, correct, delete information, withdraw consent, or request information about uses and disclosures. Valid requests will be handled according to law through our website contact form.

14. INTERNATIONAL PARTICIPANTS

We serve participants in multiple countries. Information may be processed or stored outside your country, including the United States, subject to applicable requirements. We provide required notices and safeguards.

15. CHANGES TO THIS PRIVACY POLICY

We may update this policy to reflect practices, technology, services, or legal obligations. Updates will be posted with a revised date.

16. CONTACT US

For privacy inquiries or requests, use the Message Submission Form at https://rootcauseinstitute.com/#contact

Root Cause Institute — Canada

Effective Date: October 1, 2026

We understand that circumstances can change. This Cancellation & Refund Policy explains when refunds are available for Root Cause Institute courses, training programs, sessions, and mentorship services. Please review the applicable policy before purchasing. Refunds are generally issued to the original payment method. Nothing limits mandatory consumer rights.

ROOT CAUSE TRAINING LEVEL 1 — RECORDED COURSE

A 100% refund within 24 hours of purchase is available if no paid course materials have been accessed. After access or expiration of 24 hours, the purchase is non-refundable, subject to applicable law.

ROOT CAUSE TRAINING LEVEL 1 — LIVE COURSE

A 100% refund within 24 hours of purchase is available if no paid course materials have been accessed. After access or expiration of 24 hours, the purchase is non-refundable, subject to applicable law, regardless of the scheduled course start date.

ROOT CAUSE TRAINING LEVEL 2 — LIVE COURSE

A 100% refund within 24 hours of purchase is available if no paid course materials have been accessed. After access or expiration of 24 hours, the purchase is non-refundable, subject to applicable law, regardless of the scheduled course start date.

REBIRTH PROGRAM (ADVANCED SELF-CONNECTION COURSE — ASC)

A 100% refund within 24 hours of purchase is available if no paid course materials have been accessed. After access or expiration of 24 hours, the purchase is non-refundable, subject to applicable law.

ROOT CAUSE SESSIONS

Within 24 hours of booking: 100% refund.

More than 3 days before the appointment, but more than 24 hours after booking: 50% refund.

3 days or less before the appointment: No refund, subject to applicable law.

Appointment times are reserved specifically for clients; late cancellations may prevent us from offering the time to another client.

MENTORSHIP

Mentorship must be paid in full before it begins. Before commencement:

• Within 24 hours of purchasing or booking: 100% refund.
• More than 3 days before the scheduled start, but more than 24 hours after purchase or booking: 50% refund.
• 3 days or less before the scheduled start: No refund, subject to applicable law.

When Mentorship Is Considered to Have Begun

Mentorship begins once personalized services are provided, including substantive exchanges through Telegram or another designated communication method involving individualized questions, guidance, coaching, or education. Once begun, no refund is provided regardless of the remaining period, subject to applicable law. Mentorship reserves time and may involve individualized work before scheduled calls.

MISSED SESSIONS AND NON-PARTICIPATION

Missing a live class, session, coaching call, or scheduled service does not automatically qualify for a refund. Choosing not to continue after the applicable refund period likewise does not create eligibility, except where required by law.

PAYMENT PLANS

Payment plans divide the purchase price into installments and do not create a month-to-month subscription unless expressly stated. After the applicable refund period, withdrawal does not cancel remaining installment obligations, subject to law. Refunds follow the terms applicable to the purchased service.

HOW TO REQUEST A CANCELLATION OR REFUND

Use the Message Submission Form at https://rootcauseinstitute.com/#contact and include your full name, purchase email, purchased course or service, and a brief cancellation/refund request. The submission date of the completed request determines whether it is within the applicable period.

EXCEPTIONS REQUIRED BY LAW

This policy is subject to applicable law. It does not waive or restrict consumer rights that cannot legally be waived. Mandatory additional protections apply.

CONTACT

For questions use the Message Submission Form at https://rootcauseinstitute.com/#contact

Root Cause Institute — Canada

Effective Date: October 1, 2026

Educational and Personal Development Purposes

Root Cause Institute provides educational courses, personal-development programs, spiritual teachings, and mentorship designed to support emotional awareness, self-understanding, and personal and spiritual growth.

Our programs explore relationships between emotional experiences, lifestyle stress, personal beliefs, and overall well-being.

Not Medical Advice or Treatment

All information and services provided by Root Cause Institute are for educational and personal-development purposes only. They are not intended to provide medical advice, diagnosis, treatment, or psychological or psychiatric care.

Our programs are not substitutes for professional medical or psychological care. For medical or psychological advice, consult a doctor or licensed therapist.

Personal Experiences and Outcomes

Our teachings include personal observations, educational frameworks, and accounts of individual experiences. These should not be interpreted as guarantees of particular health outcomes.

Individual experiences vary, and we do not guarantee that participation in our programs will prevent, treat, reverse, or cure any disease or medical condition.

Personal Responsibility

Participants are responsible for their own healthcare decisions and are encouraged to seek appropriate professional guidance before making changes to their medical treatment or healthcare plans.